FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping
Below are some common questions about shipping, returns, and exchanges
Do you ship worldwide?
Yes, we do ship all over the world. At the moment all shipments are made from EU.
How much is shipping?
It depends on the region you are located in and it will be displayed at checkout.
Will I receive a tracking number?
Yes, a tracking number will be provided to you by email as soon as your order is ready to be shipped.
How long will it take to receive my order?
Depends on region but orders are now processed within 48h.
Orders
Below are some of are common questions about orders
I am a backer and i have not received my reward
A small number of rewards are still in the final stages of fulfillment. Please contact us at hello@foldeat.com with your name and backer number, and we will check your shipment status immediately and ensure your reward is delivered as soon as possible.
How long processing takes?
Our orders are processed within 1-2 business days.
Products
Below are some common questions about our products
Are the Containers BPA free?
Yes, all our containers are BPA free, made from Eastman Tritan.
Are the containers Dishwasher Safe?
Yes — Tritan is dishwasher safe.
However, we recommend using a low-temperature or “eco” dishwasher setting.
Why?
Tritan is a high-performance, BPA-free material that can handle daily dishwashing.
But dishwashers vary a lot, and some can reach extremely high temperatures (especially in “sanitize,” “steam,” or “extra-hot dry” modes). These extreme settings can:
- reduce the long-term clarity of Tritan
- shorten the lifespan of the material
- cause slight warping over many cycles
Are the containers microwave safe?
Yes — the material used for our containers - Tritan - is microwave safe, but there are a few important guidelines to protect the material and ensure safe heating.
How to use Tritan in the microwave properly:
- Use medium heat only — avoid high-power microwave settings.
- Heat in short intervals (30–60 seconds), especially for liquids.
- Remove the lid or leave it slightly open to let steam escape.
- Avoid microwaving oils or very fatty foods at high heat — these can exceed the safe temperature range of Tritan faster than water-based foods.
- Do not microwave empty containers, as this can cause overheating.
Why these precautions?
Tritan can handle typical microwave temperatures, but very high heat points (especially from oils or steam pressure) may:
- reduce clarity over time
- cause stress on the container
- shorten material lifespan